They should have had audio piped into the stands: the buglers, the TV announcers talking about the tradition, this year's jockeys and horses. It's not that big of a deal, but for a Triple Crown race I was expecting more. Like others here have said, the stands are a bit rundown. How you treat your customers will eventually determine your longevity. Kiddos to Brad Putzier!! Brad is a keeper, MGM! These are the type of people you promote, as the culture and environment of any establishment starts at the top. This means a ton this day and time as customer service seems to be obsolete, everyone EXPECTS a tip/gratuity but offers mediocre service. He called me back after checking with housekeeping & called back a third time to verify which card to apply my credit. I am elated because the situation was resolved & we are receiving a credit but more importantly because Brad was a decent human and kept his word as he said he would. Additionally, Brad waived the $50 restocking fee. He verified via housekeeping that I had not consumed the items & had placed them back prior to checking out of the room, as I had advised. Brad refunded/credited my card $140 for mini bar items that I had been charged and not consumed. Brad actually called me back not once but THREE times just as he said he would. I was skeptical as neither of the first two (operator or previous supervisor Alex) kept their work & returned my call. Brad listened to my concerns and advised he would call me back.

I have requested that the fee be waived & feel as though I'm being penalized due to my medical condition.įollow Up: Supervisor by the name of Brad Putzier gave me a call back. Additionally, it has been like pulling teeth to speak to someone that is willing to hear my concerns and treat me like a human being. I've been advised of the sign/notice on the mini bar & how it is my responsibility & fault that I didn't read it as I assumed the message would not be applicable to me as I had no plans of consuming any of the items. Advised staff that I had not consumed the items but removed the items from the bar to store my insulin in the refrigerator and was then charged a $50 restocking fee even though I placed the items back in the mini bar myself prior to check out. I was initially charged for consuming refreshments from the mini bar.

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